White Mills Wake & Aqua Ltd
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(“we/us/our”) are committed to protecting the integrity and security of your data and personal information. Through the use of appropriate policies and procedures, we, as Data Controller, seek to ensure that our use of your data shall comply with the Data Protection Act 2018 and other UK and EU regulations, such as the GDPR. We are registered as a Data Controller with the Information Commissioner’s Office, registration number Z8722213.
Conditions of use
What is personal data
The Data Protection Act 2018, Personal Data defines it as data that relates to a living individual who can be identified:
From that data, or
From that data and other information which is in the possession of, or likely to come into the possession of, the data controller, and includes any expression of opinion about the individual, and any indication of the intentions of the data controller or any other person in respect of the individual
How do we gather and use personal data?
We will collect personal data when you register with us or participate as a member on the site. Wherever possible, personal data will not be obtained, held, used or disclosed unless the individual has given their positive consent, usually via the use of relevant tick boxes. The data will be kept as long as necessary.
Why do we collect personal data?
Our legal basis for processing data is your consent. We collect and process personal data for the following reasons: Research, Analysis, Client Reporting, provision of Discounts, Savings or other scheme Benefits, Accounting and Advisory Services. We shall not pass your data to other organisations without your express consent, except for the purpose of providing these services. Some of the optional information we take is for internal research purposes, to help us improve our product and the customer experience.
The collection of your data is necessary to create any of your memberships with us. All personal data which is used to create these memberships would have been initially supplied by you.
A cookie is a small piece of data that websites collect from visits and that can identify a web-enabled user device such as a computer, laptop, PDA, mobile, smartphone or tablet. Cookies never contain Personal Information but are useful for reporting on the number of visits to the site and its various pages and for presenting the right sort of information to the right visitors. For more on cookies see www.allaboutcookies.org.
We use the following types of cookies:
‘Persistent Cookies‘ tend to stay on your device for a period of time and can be:
stored on your device after you successfully login to the Website and expire after 60 days. This cookie is used to provide site branding and other Website customisations based on your organisation’s requirements.
stored on your device if you choose to have the Website remember your username. You can choose this option by selecting the tick box on the member sign-in page. By selecting the tick box, you consent to us storing and reading this cookie.
‘Session cookies‘ are essential for the operation of the site, but remain active only until you log out of the Website or the cookie expires due to a period of inactivity.
Third Party Cookies are certain pages or area of content on the site, e.g. third party videos, may include cookies. These are usually required to track and record traffic to and from the site. We have no control over these cookies and you should read the third party’s own website for information about them.
Will my information be shared with other third parties?
We will never sell, rent or trade your personal information to third parties. However, in order to operate the site, or provide some of the services, discounts, savings or benefits that you require, we may need to supply selected third parties e.g. a restaurant, with your Personal Information, but it will only be for the stated purpose and no other. Please be aware that with some providers on the site, you will need to provide them with your Personal Information. Such data will be subject to the Privacy Policies of the relevant third party which you should read and consider carefully before submitting any information.
Disclosure of data
Our policy of not disclosing your personal information will apply except in those circumstances specified by relevant law, primarily:
To safeguard national security
The prevention or detection of crime including the apprehension or prosecution of offenders
Discharge of regulatory functions (includes health, safety and welfare of persons at work);
To prevent serious harm to a third party
To protect the vital interests of the individual, primarily life and death situations
Assist in the assessment or collection of tax duty.
Using your personal information
From time to time we may wish to contact you by either email or phone, to find out your opinion of our services and with offers that might be of interest to you and service updates. We may send you specific discounts within your area, should you supply us with your postcode.
You may at any time update your preferences for receiving information such as this, via the My Account section of the website or by writing to firstname.lastname@example.org and we will amend our records accordingly
Your Information and Rights
You have the right to request a copy of the personal data that we hold about you, known as a Subject Access Request (SAR). You may also add, amend or delete information as appropriate. You may make a SAR by emailing email@example.com with two forms of ID.
You can object to the processing of your personal information, request the restriction of processing of your personal information or request portability of your personal information. You may also withdraw your consent at any time without affecting the lawfulness of processing based on the consent before its withdrawal. You have the right to complain to the Information Commissioner’s Office (ICO) about our collection and use of your personal information.
The security of your data is very important to us and we seek to protect it from wrongful loss, misuse, alteration or destruction. Our security controls and processes are reviewed regularly to ensure that they are in line with changes in the law and technology.
Changes to this policy
Policy for any such changes.
Please contact us on for more information.
The Promoter: Whitemills Wake, Ash Road, Sandwich Kent CT13 9JB
Unauthorised copying of this document in whole or in part will constitute an infringement of copyright.
Click here to read the terms and conditions
Terms & conditions for customers age 18 and older
All orders that are placed are subject to our terms and conditions. You should take care to read then all and understand them before placing an order.
You can place an order over the phone or by using our website as well as over email where you will be sent a payment link.
Refunds and Changes
Once you have made a booking we cannot offer a refund, only a voucher with us, which can be used for any activity. This voucher is valid for 1 year from date of issue.
If you have made a booking with us and want to cancel or reschedule then we can do so with at least 4 days notice. You will receive a voucher which for 100% of the booking which will be valid for 1 year from date of issue.
If you would like to cancel or reschedule between 1 and 3 days before the booking, you will receive a voucher which for 25% of the booking which will be valid for 1 year from date of issue.
If you would like to cancel or reschedule on the day of the booking, You will not receive a voucher.
Vouchers are only able to be used for Activities including Aqua Park, Wakeboarding. Your voucher cannot be used in the Cafe or in the shop.
We reserve the right to cancel or reschedule your session at anytime when reasonably required. We’ll inform you, as soon as possible, if we need to cancel or reschedule your session. You will receive a voucher valid for 1 year,, which you will be able to rebook your session.
The price of the order is correct at the time you place the order. The price includes VAT. Payments must be made in full and can be made with Cash when in person and by credit or debt card.
All customers are required to check in at reception before your activity. We recommend 45 minutes before hand to allow you time to check in, get changed and make our safety briefing.
Failing to check in at the correct time may result you missing your session with no voucher or alternative session.
You must have paid your order in full before you can be admitted to take part in the activities.
By booking your session with us, you agree to the terms and conditions and each participant must agree to and comply with the entry conditions and the disclaimer.
If you would like a copy of the waiver before you book please email firstname.lastname@example.org where we will be happy to send you a copy to read over.
We are a water sports centre and all our activities are on the water, and could potentially get wet.
We only cancel our bookings if its Thunder, Lightning or Strong winds. In that case we will contact you via email to let you know and we will issue you a voucher to use again.
Refused Entry into or onto the water
When you take part in any activity you accept our terms and conditions and must sign a waiver. You must be able to swim 50m in a bouncy aid and be confident in the water. You may be asked to jump into the water to provide us a swim test. If you are unable to do so, or the lifeguards and management on duty thinks you are not competent they will ask you to exit the water and can refuse you entry onto the activities. If this happens you are not entitled to a refund or a voucher.
Changes to your activity
We make sure that all equipment is in good condition to be used safely by the Participants. However, we do have the right to remove any equipment and this does not entitle you to a voucher.
Your safety is our main concern, so we reserve the right to close part or suspend any of the operation throughout the day for any technique or operational reason, which includes staff illness, bad weather, capacity for the safety of the participants.
If any of our activities are closed for any of the reasons above, we reserve the right to reschedule your booking for an alternative session and you are not entitled to a voucher.
General and Customers with disabilities
For health and safety reasons (due to the environmental features of the Site), some access for wheelchairs and mobility scooters are restricted. Wheelchairs and mobility scooters are the only transport devices permitted within the Site. For the avoidance of doubt, bicycles, hover-boards, roller-blades or similar devices are not permitted within the Site.
We fully comply with all laws from time to time in force regulating the treatment of and provision for, Customers with any disability. If You have any special requirements pertaining to a disability, You should inform Us of such requirements before you arrive.
Participants and Guests Behaviour
We are a family friendly site and we ask that all guests behave in a safe and polite manner towards other guests and members of our staff. If a Participants or a guests acts in a way which can cause danger, upset or distress to any third party or damage property at Curve Water Sports, we reserve the right the expel the person immediately. Customer will be liable for damages caused.
Photography and Videography
We sometimes may have professional photographers and videographers on site who capture great shots of you having fun. This material may appear on our website, social media channels or any other marketing material.
Food and drink
Only food and drink purchased on Site may be consumed on Site. You will be asked to remove any food and drink not purchased from the Site.
We reserve the right to change or amend our disclaimers or any of our conditions. If this happens you will be asked to complete another disclaimer before you can enter the water.
Our disclaimer is valid for 1 season only.
All personal properly is brought onto site at the owners’ risks. We are not reasonable for any damage, theft or loss caused.
Questions about the Terms of Service should be sent to us at email@example.com
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Terms & conditions
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